We understand how important your shipments are, and we take every precaution to ensure safe delivery. However, if your package is lost or damaged during transit, you can file a claim by following these steps: Contact our customer support team within 30 days of the delivery date. Provide the tracking number and a description of the damage or loss. If applicable, submit any photos of damaged items or proof of value (e.g., invoices). Our team will investigate the issue and guide you through the claims process. If your shipment was insured, the claim will be processed in accordance with the insurance terms.

For your safety and to comply with legal regulations, we have a list of prohibited items that cannot be shipped through Liberti Express. This includes, but is not limited to: Hazardous materials (e.g., flammable liquids, explosives) Illegal substances or contraband Live animals (unless in accordance with specific regulations) Perishable items (unless specifically arranged) Firearms or weapons (subject to legal regulations) For a full list of prohibited items, please visit our Prohibited Items Policy page. If you are unsure whether an item is allowed, contact us for guidance before shipping.

At Liberti Express, we offer real-time tracking for all shipments. Once your parcel is dispatched, you’ll receive a tracking number via email or SMS. Simply enter this tracking number on our website or in our mobile app to get live updates on the status and location of your package. If you have any issues with tracking or need further assistance, our customer support team is available to help!